Shipping Policy

Thank you for shopping with Yuuki! We are committed to providing a smooth and transparent shipping experience. Please read our Shipping Policy carefully to understand how and when your order will be processed and delivered.

Order Processing Time

  • All orders are typically processed within 1–2 business days. Most weekday orders are processed within 24 hours.
  • Orders are not processed or shipped on weekends or public holidays.
  • During periods of high order volume, product launches, promotions, or holidays, processing may take slightly longer.
  • If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided with your order.

Delivery Time

  • After your order has been dispatched, standard delivery typically takes approximately 8–14 business days, depending on your location.
  • Delivery times are estimates and are not guaranteed.
  • Delivery may take longer due to your location, customs processing, carrier delays, severe weather, postal service conditions, holidays, or other circumstances outside of Yuuki's reasonable control.

Shipping Rates

  • Shipping charges are calculated based on your location, selected shipping method, and order details.
  • Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
  • From time to time, Yuuki may offer free or discounted shipping as part of certain promotions or qualifying orders.

Order Tracking

  • All eligible shipments include tracking information.
  • Once your order has been packed and handed over to our fulfillment or shipping partner, you will receive a shipping confirmation email containing your tracking information.
  • Please allow some time after receiving your tracking number for the carrier's tracking system to update.
  • You can use your tracking information to monitor the status and estimated delivery of your shipment.

International Shipping

  • Yuuki ships to eligible international destinations.
  • Depending on your destination country, your shipment may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.
  • Unless otherwise stated during checkout, customs duties, taxes, and import fees are the responsibility of the customer and are not included in the purchase price or shipping charge paid to Yuuki.
  • International delivery times may vary depending on the destination country, local postal services, customs processing, and other factors outside of our control.
  • Customers are responsible for ensuring that products purchased from Yuuki can legally be imported into their destination country.

Incorrect Shipping Addresses

Please carefully review your shipping information before completing your order.

Customers are responsible for providing an accurate and complete delivery address.

If you notice an error after placing your order, contact us immediately at yuuki@tryyuuki.com.

We will make reasonable efforts to update your address before your order enters fulfillment, but address changes cannot be guaranteed once an order has been processed or shipped.

Yuuki is not responsible for packages that cannot be delivered due to incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Failed Deliveries & Missed Packages

  • If you are unavailable at the time of delivery, the carrier may attempt redelivery or redirect your package to a local pickup location.
  • The amount of time a package is held for pickup is determined by the applicable carrier and destination.
  • If a shipment is returned because of an incorrect or incomplete address, recipient unavailability, failure to collect the package, or another customer-related delivery issue, additional shipping or redelivery charges may apply.
  • Any applicable redelivery costs will be communicated before the package is reshipped.
  • Please ensure that your shipping address, apartment or unit number, postal code, and other delivery information are complete and accurate when placing your order.

Lost or Undelivered Packages

If your tracking information shows no delivery or your package has not arrived within the expected delivery timeframe, please contact us at yuuki@tryyuuki.com

We may initiate an investigation with the shipping carrier or fulfillment partner.

If the carrier confirms that your package was lost in transit, we will determine the appropriate resolution, which may include a replacement or refund in accordance with our Refund Policy and applicable law.

Damaged Packages

If your Yuuki order arrives damaged, please contact us as soon as possible at yuuki@tryyuuki.com.

Please include:

  • Your name
  • Order number
  • A brief description of the issue
  • Photos of the damaged product and/or shipping package, when possible

Our customer support team will review the issue and determine the appropriate resolution.

Shipping Delays

Although we work with our fulfillment and shipping partners to deliver orders as quickly as possible, delays can occasionally occur.

Yuuki is not responsible for delays caused by circumstances outside of our reasonable control, including carrier disruptions, customs processing, severe weather, natural disasters, transportation interruptions, government actions, or other unforeseen events.

We appreciate your patience when these situations occur.

Contact Us

If you have questions or concerns about your order, tracking information, shipping status, or delivery, our customer support team is happy to help.

Yuuki Customer Support
Email: yuuki@tryyuuki.com

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

We appreciate your patience and understanding. Shipping and delivery timelines are estimates and may be affected by circumstances outside of our control. Thank you for choosing Yuuki.