Refund Policy
90-Day Return Policy — Unopened Products
We offer a 90-day return policy for products that are unopened and unused. You have 90 days from the date your order is delivered to request a return, provided the product remains in its original, sealed condition.
To qualify for a return, the following conditions must be met:
- Condition: The product must be in the same condition in which you received it — unused, unopened, and sealed, with no signs of damage or tampering.
- Packaging: The product must be returned in its original, undamaged packaging, including any branded pouches, boxes, or protective materials included with the order.
- Proof of Purchase: A valid receipt or proof of purchase, such as your order confirmation email or invoice, is required.
Opened or used Yuuki products are not eligible for a physical return due to health, hygiene, and safety considerations. However, opened products may qualify for our 90-Day Satisfaction Guarantee described below.
90-Day Satisfaction Guarantee — Opened Products
We want you to feel confident trying Yuuki. If you've opened and used your Yuuki product and are not satisfied with your experience, you may be eligible for our 90-Day Satisfaction Guarantee.
No physical return of an opened product is required.
To qualify:
- You must have used the product consistently as instructed for at least 14 days.
- Your refund request must be submitted within 90 days of delivery.
- The Satisfaction Guarantee applies to your first order only.
- The guarantee is limited to one refund per customer and household.
- Refunds will not be issued solely for subjective preferences unrelated to product quality, such as personal preferences regarding appearance, packaging, or similar characteristics.
- We may request a brief explanation or feedback about your experience to help us improve our products and customer experience.
To request a refund under our Satisfaction Guarantee, contact us at yuuki@tryyuuki.com.
Order Cancellations
Orders may be cancelled within 3 hours of being placed.
After this period, your order may automatically enter our fulfillment process. Once processing or shipment has begun, we may be unable to cancel or modify the order.
If your order can no longer be cancelled, you may still be eligible for a return or refund after delivery in accordance with the applicable conditions of this Refund Policy.
For cancellation requests, contact yuuki@tryyuuki.com.as soon as possible.
Free Gifts & Promotional Items
Free gifts, bonus products, and certain promotional items may not be eligible for individual returns or refunds.
- Free promotional products have no standalone refundable value.
- Certain limited-time or post-purchase promotional offers may be designated as final sale at the time of purchase.
- If you return a paid product that qualified your order for a free promotional product, we may require the associated free product to be returned unopened and unused.
- If a required promotional product is not returned, the retail or stated promotional value of that product may be deducted from your refund where permitted by law.
Shipping Fees
Original shipping and handling charges are generally non-refundable, except where required by law or where the refund results from an error attributable to Yuuki.
If a package is refused at delivery and returned to us or our fulfillment partner, a 15% restocking and handling fee may be deducted from the refund where permitted by applicable law.
This may apply even when the original order qualified for free shipping because fulfillment, shipping, handling, and return-processing costs may still have been incurred.
By placing an order with Yuuki, you acknowledge and agree to this policy.
If you have concerns about your delivery, please contact yuuki@tryyuuki.com. before refusing a package so our team can assist you.
Lost or Undelivered Packages
If your package does not arrive within the estimated delivery timeframe, please contact yuuki@tryyuuki.com. so we can investigate the shipment with the applicable carrier or fulfillment partner.
Refund or replacement eligibility for packages determined to be lost will be evaluated after the carrier investigation is completed.
Yuuki is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except as otherwise required by applicable law.
If you notice an incorrect shipping address after placing your order, contact us immediately. We will make reasonable efforts to correct it before fulfillment, but changes cannot be guaranteed once an order has entered processing.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your product is damaged, defective, or you receive an incorrect item, contact us as soon as possible at yuuki@tryyuuki.com..
Please include your order number and, when appropriate, photographs showing the issue.
Our team will evaluate the situation and, if the claim is approved, provide an appropriate replacement, refund, or other resolution.
Chargebacks & Payment Disputes
If you have a problem with your order, we encourage you to contact us first at yuuki@tryyuuki.com. so we have an opportunity to resolve the issue.
If a chargeback or payment dispute has already been opened with your bank or payment provider, we may be unable to separately process a refund while that dispute remains active.
Once the dispute has been resolved or closed, we can evaluate any remaining refund eligibility under this policy.
Subscriptions & Recurring Orders
Subscription Refund Eligibility
If your order is part of a subscription, the 90-Day Satisfaction Guarantee applies only to your first qualifying subscription shipment.
Subsequent subscription renewal orders are not covered by the first-order Satisfaction Guarantee.
Customers are responsible for managing or cancelling subscriptions before future renewal dates.
This does not affect any refund, cancellation, or consumer rights that cannot legally be waived.
Automatic Renewal
If you enroll in a subscription, your subscription will automatically renew at the delivery frequency selected during checkout unless you cancel it.
Your selected payment method will automatically be charged for each recurring order.
By enrolling in a subscription, you authorize recurring charges according to the subscription frequency, price, and other terms disclosed to you when you subscribe.
Subscription Cancellation
You may cancel your subscription at any time.
To avoid your next recurring charge, please cancel your subscription at least 24 hours before your next scheduled billing date.
You may cancel through your customer subscription portal or contact us at:
If a renewal has already been processed before your cancellation request is received, the cancellation will apply to future renewals. Refund eligibility for an already processed order will be determined under this Refund Policy and applicable law.
Billing Information
You are responsible for providing accurate and current billing and account information for your subscription.
Please promptly update changes to your payment information, email address, shipping address, or other account information through your customer portal or by contacting yuuki@tryyuuki.com.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return, including:
- Gift cards
- Personalized or custom products
- Items marked as final sale
- Free promotional products
- Products that cannot safely or legally be returned
Because Yuuki sells dietary supplements, opened products generally should not be physically mailed back to us. Eligible opened products are instead handled under our 90-Day Satisfaction Guarantee.
If you're unsure whether your order qualifies, contact yuuki@tryyuuki.com.
Exchanges
We generally do not process traditional exchanges.
If you received the wrong or a damaged product, contact yuuki@tryyuuki.com. so we can resolve the issue.
For other eligible returns, the fastest way to receive a different product is generally to complete the approved return/refund process and place a new order.
European Union — 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.
Returned products generally must be in the same condition in which they were received — unopened, unused, and in their original packaging — unless applicable consumer law provides otherwise.
Certain sealed goods may be exempt from the right of withdrawal after being unsealed for health-protection or hygiene reasons.
Nothing in this policy is intended to limit consumer rights that cannot be waived under applicable law.
Refund Processing
Once your return or refund request has been reviewed, we will notify you whether it has been approved.
Approved refunds will generally be issued to your original payment method within 10 business days.
Your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since Yuuki confirmed that your refund was approved and you have not received it, contact:
Start a Return or Request a Refund
To request a return, claim the 90-Day Satisfaction Guarantee, report an order issue, or ask a question about this policy, contact:
Yuuki Customer Support
yuuki@tryyuuki.com
Please include your name, order number, and reason for contacting us so we can assist you as quickly as possible.
Do not mail a return without contacting Yuuki first. Unauthorized returns may not be accepted or properly associated with your order.